Fintech Manager

2 weeks ago

Singapore Sleek Full time

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 200 builders from 17 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients
- ‘We are looking for an amazingly well-rounded _Fintech Growth Manager_ to join us in growing our business of Sleek Business Account in _all Sleek markets_. You will be responsible for efficiently engaging and acquiring new clients at scale._
- You will have a passion for understanding business owners, and an ability to creatively articulate the problems that keep them up at night. You will be skilled in translating these deep client insights into attractive solutions, compelling calls to action, and ultimately stunning business results. You should have excellent customer relationships and communications skills, have a flair for marketing, and love to problem-solve and think on your feet. Additionally, you should be committed to exceeding customer acquisition and NPS targets, within a firm that cares deeply about creating client happiness. But more than anything, you will be an enthusiastic team player, excited about the role you can play in growing Sleek’s Fintech offerings to be trusted and well-loved solutions for entrepreneurs and business owners in Singapore and beyond. _

**Position Duties**
- Work with the Head of Fintech to plan and execute Neobank strategies, to achieve key metrics on acquisition and usage.
- Partner closely with internal customer success and support teams to deliver excellent end to end customer service, including customer engagement and customer issues resolution within service level standards.
- Own and drive customer success for Sleek Business Account, such as planning and driving initiatives that lead to increased customer happiness, gathering voice of customer and working closely with internal teams to effect the feedback and improve the product on an ongoing basis.
- Together with the marketing team, plan and create Fintech related content that serves to educate, showcase and promote Sleek’s fintech products. These content may include briefs, guides and Frequently Asked Questions.
- Support Project Lead on the ongoing product enhancements and rollout of SBA in all of Sleek’s markets.

**More about Sleek**

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 15 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Our corporate social responsibility is a passion we take very seriously as an opportunity to make the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you

**Requirements**:
**Performance Standards**
- Maintain ethical conduct and practice in all business dealings.
- Enjoy engaging and helping customers, and possess good listening and communication skills.
- Experience in SME customer facing roles like sales, relationship management, or branch banking.
- Operating knowledge of payments and related regulatory requirements.
- Able to organise tasks smoothly, project manage, & liaise with stakeholders to drive deliverables.
- Thrives in a fast-paced and dynamic environment, being able to work independently, and having space to create and problem-solve.
- Have a growth mindset that is collaborative and team-oriented.
- Minimum 6 years working experience in FinTech or SME banking roles.

**Benefits**
- Performance Bonus
- Work From Home
- Flexi Health Care

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