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Junior IT Support Technician

2 weeks ago

NorthEast Singapore X-PHY Full time

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

**Key Responsibilities**:

- Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.
- Install, configure, and maintain desktops, laptops, printers, and other end-user devices.
- Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.
- Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.
- Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)
- Perform software updates, patches, and system upgrades as required to ensure security and stability.
- Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

**Requirements**:

- 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)
- Experience troubleshooting hardware, software, and network issues in a Windows environment.
- Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)
- Familiarity with remote desktop support tools and techniques.
- Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.
- Strong problem-solving and analytical skills, with attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.

**Soft Skills**:

- Self learner & team player
- Proactive and strong analytical skills
- Quick Learner