Senior Customer Success Manager

**Who are we looking for**:
We are looking for an exceptional Senior Customer Success Manager who will provide leadership in post-sales customer activities, with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology You will work with key stakeholders and executive sponsors to drive long-standing partnerships and revenue retention.

**What you will be doing**:
You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and high level customer management.
- Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
- Create, identify and qualify selling opportunities by maintaining regular contact with customers.
- Dedicated contact for strategy, product training, and platform questions.
- Proactively analyse and provide strategic engagement with clients.
- Solicit and synthesize customer product feedback to contribute to product development.
- Maintain a high degree of account management and control.
- Develop strategic growth plans for key accounts in your portfolio.
- Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
- Drive enterprise subscription renewals and expansion bookings.
- Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
- Identify areas of improvement and training for the individuals in your teams. Provide mentoring to your team members as needed.

**What we need from you**:

- Bachelor's degree
- Minimum 5 years of experience in customer success roles, with account management & project delivery responsibilities
- Minimum 2 years of experience leading a mid sized team
- B2B software experience is preferred
- Proven track record of working in a customer facing role, in a fast-paced environment
- Ability to manage influence through persuasion, negotiation, and consensus building
- Strong team, networking and relationship building skills
- Highly organised, collaborative and detailed oriented
- Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding
- Ablility to handle multiple priorities

**About Hubble**

Hubble is a leading technology company focusing on the construction and engineering industry. We are on a mission to build the world’s first autonomous construction sites by automating and trading the 4M (Man, Machine, Material, Money) resources.

Our solutions help digitise all your work processes, and connect all key project stakeholders - developers, consultants, fabricators, contractors, and facility managers - onto an all-in-one platform - The Hubble Platform.

Build faster and cheaper and with the highest quality and safety standards with Hubble’s impactful technologies. Let’s transform the way we build our cities for a better tomorrow. Today. Together. For generations to come.

**What Hubble will give you**:
Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

**Who will you be working with**:

- Purpose driven
- Hungry, ambitions, and self-motivated
- Meritocratic, results/performance > age/bureaucracy
- Resourceful, independent, chart our own destiny
- Determined, perseverance, and hard working
- Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's or equivalent (required)

**Experience**:

- account management: 7 years (required)