Xr Support Specialist

2 weeks ago

Woodlands, Singapore Yoda Technologies Pty Ltd Full time

**Company Description**

Yoda Tech Pte. Ltd., based out of Singapore, focuses on dividing aspects of digitalization into small logical Micro initiatives using ready-to-use Micro-bots, instead of large transformational initiatives. This approach aims to reduce IT Operations spending. Our core areas include Automate + Robotize, Power Application Development, Infrastructure, Maintenance, and Support.

**Job Summary**:
**Key Responsibilities**:

- Troubleshoot and resolve XR system issues, ensuring mínimal downtime and excellent user experience.
- Assist with XR hardware setup, configuration, calibration, and updates.
- Maintain knowledge base and user guides for XR systems and processes.
- Work with development and QA teams to replicate, document, and escalate bugs or technical issues.
- Assist in testing and validating new XR features or platforms before production rollout.
- Manage inventory and lifecycle of XR devices.
- Collaborate with vendors and OEMs for warranty, updates, and support services.

**Requirements**:

- Minimum **1 year of experience** in XR/AR/VR/MR environments, preferably in a support, QA, or technical operations role.
- Familiarity with XR platforms like **Meta Quest, Microsoft HoloLens, HTC Vive, Magic Leap, or similar**.
- Basic understanding of 3D engines like **Unity or Unreal Engine** is a plus.
- Comfort with device setup, networking basics, firmware updates, and mobile/desktop configuration.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills.
- Experience with helpdesk/ticketing systems is a plus (e.g., Jira, Zendesk, Freshdesk).
- Enthusiasm for immersive technologies and willingness to learn evolving XR tools.

**Nice to Have**:

- Exposure to **XR development or QA** using Unity/Unreal.
- Understanding of spatial computing concepts.
- Basic scripting (Python, Bash, PowerShell) or command-line familiarity.
- Knowledge of content distribution systems (e.g., ArborXR, ManageXR).

**Education**:

- Bachelor’s degree in Computer Science, IT, Engineering, or a related field preferred. Equivalent practical experience is acceptable.

Pay: $2,000.00 - $3,000.00 per month

**Benefits**:

- Health insurance

**Experience**:

- XR devices such as Meta Quest, HoloLens, or HTC Vive: 1 year (required)

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