Application Support Engineer
5 days ago
**You are hired under a Software company who providing custom software solutions (web app) to their client in FinTech and Gaming industry.**
**In this role, you are responsible as a L1 engineer to offer your support to solve our user issues.**
- Salary package up to $4,500 + AWS + VB (approx. 2-3 months bonus)
- 12-hours shift arrangement with 3-2-2-3 working pattern (working from home during night shift) - no need to standby after working hours
- 8 am to 8 pm (morning shift) / 8 pm to 8 am (night shift)
- Dynamic & fun working environment
- Office Location: Tanjong Pagar
**Responsibilities**:
- Understand and troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases.
- Build strong relationships with clients, ensuring clear and effective communication throughout the support process.
- Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information.
- Document troubleshooting steps, solutions, and knowledge base articles to enable self-service support resources for clients.
- Act as a liaison between clients and internal teams to ensure effective communication and issue resolution.
**Requirements**:
- Min diploma in Computer science or any relevant discipline
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
- Customer-centric mindset with a focus on delivering exceptional support experiences.
If you are ready to embark on a journey of modern technologies, we invite you to submit your updated resume now
Ng Kee Hung (Vickus) - R2091423
- ScienTec Consulting Pte Ltd - 11C5781
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