Associate, Customer Service

2 weeks ago

Singapore HSBC Full time

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an **Associate, Customer Service.**

**Principal Responsibilities**
- Handling written correspondences (policy statements and Update Policy Illustrations requests)
- RNF transactions and advisory for orphan customers
- Adhering to Training and Competency Plan and fulfil minimum standards of competence
- Handling complaints - complaints assigned to be closed within SLA
- Assist in Complaints Management
- Maildrops - Corporate action, annual maildrops and adhoc maildrops
- Adhoc projects as assigned

Requirements

**Requirements**:

- At least Diploma with 2 -5 years of customer service experiences
- Experiences in insurance industry is highly preferred
- Pleasant disposition
- Good commununication skill
- Able to converse in English is essential
- Ability to multi task and flexible to take on different tasks and activities assigned
- Proficiency in Microsoft Office

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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