Quality Assurance

**Quality Assurance & Training Executive**:
**Date**:16 Oct 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all.
- Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways

**Make an Impact by**:

- **Quality Assurance**
- Perform monthly audits and assessment with the aim of identifying the drivers for improvement and maintain a high standard of quality.
- Provide regular feedback on the customer feedback and insights.
- Conduct monthly briefing session with Operations to share areas of improvement.
- **Process Improvement**
- To map and update the end-to-end field delivery and customer related flow and processes. This includes the checklist, key communication and acceptance criteria.
- Track and monitor the implemented solutions to evaluate effectiveness and recommend adjustments where necessary.
- Collect, analyse and present data to demonstrate the impact of solutions recommended and implemented.
- **Training and Development**
- Conduct domain, system knowledge and soft skills training programs for Field Engineers.
- Develop and update content in training manuals, presentations, handouts, assessments and learning videos.
- Perform pre and post training activities (e.g. monthly/quarterly quiz, personal grooming and scripts, managing customer experience).
- **Training Administration**
- Handle training enquiries from public, in-house staff and partners.
- Manage training schedule and course payment administration.

**Skills for Success**:

- Diploma in any discipline from a recognized institution
- Minimum 2 years of experience in delivering stand up classroom training in any industry.
- Effective presentation, training delivery and facilitation skills.
- Excellent communication skills across all levels.
- Excellent analytical and ability to persuade others to change existing practices.
- Available to work non-office hours for network incident support and restoration.
- Highly motivated with the ability to work independently under pressure.

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.