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Executive Assistant Manager

3 weeks ago

Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

**The Role - Executive Assistant Manager**
- People _
- Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
- Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
- Recommend or initiate any HR related actions where needed
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Guest Experience _
- Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors, local community members
- Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
- Responsible Business _
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s and or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
- Act as public relations representative to raise awareness of hotel and brand in local community
- Drive team member involvement in community organizations, activities and businesses
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
- Perform other duties as assigned. May also serve as manager on duty
- Financial _
- Help the General Manager in the monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
- In conjunction with the General Manager make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

**Job Requirements**
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Three years management experience in a high-level operations role or an equivalent combination of education and experience
- Type and level of experience required may vary slightly based on size and complexity of the property
- Must speak local language(s)
- Other languages preferred