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Quality and Progression Manager

3 weeks ago

Singapore TELESOURCE EXECUTIVE SEARCH PTE. LTD. Full time

**Job Purpose**:
The Quality and Progression Manager supports the Partner Liaison and Operations Director and the Compliance, Quality and Progression Associate Director to manage existing business partnerships with Rest of World (RoW). It provides progression and welfare support to the Partner Students as required by the contract and provides guidance in ensuring quality assurance is appropriate for Study Group and the local regulations.

This role works seamlessly with the Compliance, Quality and Progression Associate Director, Academic Manager and the Operations Manager for existing business partnerships, with oversight from the Partner Liaison and Operations Director to enable the working model to operate effectively. It provides coaching and BAU advice to a partner delivery team and supports progression processes and student welfare training and induction and guides on at risk students. It supports and facilitates maintaining program quality, and monitoring student progression of partner programmes, such as Bellerbys, DLC, IY1. It supports the UK Quality team to ensure RoW partner quality system is aligned and up to date.

**Key Responsibilities**:
**Quality Assurance**
- Leads quality assurance for existing partnerships as part of the BAU team to enable the working model to operate effectively, whilst collaborating with the Academic Manager and the Operations Manager.
- Supports and enables the Study Group Quality System to be fully implemented.
- Guides and coaches on quality assurance standards.
- Contributes to continuous improvement of BAU Quality team to ensure RoW partner quality system is aligned and up to date and to enhance program delivery and student experience.
- Conducts updated training to partner on the Quality System.
- Supports the Partner Liaison and Operation Director and the Compliance, Quality and Progression Associate Director to ensure the signed contract outcomes are being delivered.
- Supports all aspects of partner delivery and facilitates a sound student experience and strong student outcomes.
- Supports periodic audits by internal departments and external authorities.

**Progression and Student Welfare**
- Coaches and provides updated training and induction to progression and welfare staff at delivery partners.
- Manages articulation arrangements with university partners.
- Ensures that documentation relating to student welfare and progression is up to date and in line with the ISC network.
- Provides regular support with partners on at-risk students and guides on checking processes and outcomes.
- Manages safeguarding of students and ensures that safe and healthy work practices are followed and that partnership policies and procedures, relevant work standards and statutory obligations are complied with.

**Partnerships**
- Builds and maintains effective working relationships with partners.
- BAU contact for existing partner institutions, addressing inquiries and concerns.
- Maintains a constructive relationship with partners and resolves quality and progression issues respectfully.
- Builds and maintains strong and effective internal and external relationships with stakeholders to promote Study Group’s profile.
- Establishes and maintains effective internal working relationships.
- Presents with credibility, engages varied audiences and tests levels of understanding.

**Relationship Management and Communication**:

- Builds and maintains effective working relationships with partners. Willingness to engage with parents and students.
- External relationships include effective relationships with the progression universities.
- Establishes and maintains effective internal working relationships and credibility with colleagues.
- Collaborates with key global and local internal stakeholders and nurtures relationships.
- Presents quality assurance and progression with credibility.
- Translates technical and complex information concisely.
- Speaks and writes fluently and persuasively, adjusting style and approach to optimize outcomes.

**Continuous Improvement**
- Contributes to a culture of continuous improvement and works to identify and implement improvements across operations, systems, processes and methodology.

**Organizational Compliance**:
The position holder must comply with, role model and hold people accountable to Study Group policies and applicable laws including those in relation, but not limited to: Workplace Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Anti-Corruption and those specifically relevant to the position and authority of the role.

Additionally, this role will:

- Contribute to Quality and Compliance reporting as required.
- Support systems and processes that are in place to meet regulations and requirements.
- Support the implementation of an operational risk management plan.
- Cooperate with internal audits and contribute to improvements and developments in system, process and policy to keep abreast of regulatory changes.
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