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Business Intelligence Assistant Manager
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Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group, and spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah and Family Takaful products across a number of its markets.
In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.
Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.
PURPOSE
KEY ACCOUNTABILITIES- Gather business needs and determine appropriate data, reports and analytics solution to support business decision making- Identify and analyse data to be used (e.g. how data is capture, how they are transformed and stored in database); where new data is required, assist the business data analyst to identify the data, to update the data model and the data dictionary, to design data mart and to ensure consistency of information across downstream data consumption- Manage and maintain daily operation of business intelligence tools- Identify and deliver improvements on the data model and business intelligence reporting- Assist in managing stakeholders in terms of report, change requests & project delivery- Work closely with data engineering team by providing clarification on ETL requirements and issue investigation for data related defects- Ensure that periodic reports and visualisations are made available/circulated timely and accurately- Support strategic initiatives with ad-hoc data analyses- Continuously development the company’s Single Customer View by enriching it with featured information, internal and external customer attributes, predictive scores to better develop/segment our products and services- Develop data literacy and data consumption e.g. by sharing industry best practice with users, providing training, monitoring report usage, conducting POC with alternative tools/solutions
QUALIFICATIONS / EXPERIENCE- Degree in business management, statistics, mathematics, computer science, econometrics and other related fields- Minimum 4 years of working experience- Hands-on experience related to the key accountabilities and in the dynamics of insurance business is a plus
KNOWLEDGE, SKILLS & ABILITY- Hands-on experience in preparing, combining and transforming data to build target dataset using at least on programming language (e.g. R, SQL, SAS, Python)- Experience producing dashboards with an Enterprise Visualisation tool (e.g. QlikSense, NPrinting, Tableau, PowerBI)- Good understanding of data science; experience in building a data science model and deploying it is a plus
