Vice President, Sales Analyst, Contact Centre

7 days ago

Singapore HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high calibre professional to join our team as a** Vice President, Sales Analyst, Contact Centre.**

**Principal Responsibilities**
- Gather and translate key management information for overall sales, including but not limited to end-to-end sales journeys and overall life cycle management
- Identify change and/or improvement opportunities to create heightened sales culture and mindset through capturing, analysing and documenting key data points
- Support and manage performance of Contact Centre Channels to monitor their performance and ensure service level agreements are honoured
- Support Head of Sales with defining solution options that can be evaluated to recommend the best solution option that meets the needs and brings the most value to stakeholders
- Lead and collaborate with key stakeholders and participate in projects which can include tasks such as timeline planning, tracking progress to stakeholder engagement
- Support in forums and committees to represent view of Contact Centre
- Ensure all activities, transactions and sales adhere to prevailing HSBC and regulatory standards
Requirements
- Degree desired but not necessary
- Highly analytical personality
- Proficient in MS tools such as excel, PowerPoint and word
- Must be flexible, sales and customer centric and can thrive in a team environment
- Able to self-develop by seeking feedback and open to changes
- Takes pride in delivering what is promised in line with the customer and service expectations
- Have a positive, can-do attitude with a desire to get things right first time every time and works around limitations
- Excellent communication skills
- Problem solving and Decision-making skills including a desire to do things better, to identify and set and strive for stretching goal

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

  • Assistant Vice President, Credit Reviewer

    3 weeks ago

    Singapore MUFG Full time

    Join to apply for the Assistant Vice President, Credit Reviewer role at MUFG 1 day ago Be among the first 25 applicants Join to apply for the Assistant Vice President, Credit Reviewer role at MUFG Get AI-powered advice on this job and more exclusive features. Team Lead - at MUFG Bank via Robert Walters - Outsourcing Purpose of the role Responsible for...

  • Vice President of Sales

    7 days ago

    Singapore Spencer Ogden Full time

    Direct message the job poster from Spencer Ogden As a Vice President of Sales, you will be a key leader in the sales team, responsible for developing and expanding high-level target customer and partner channels to effectively secure orders and achieve ongoing sales targets. Your role will focus on exploring new cooperation models, supporting long-term...

  • Sales Vice President

    3 days ago

    Singapore beBee Careers Full time

    Job Title: Sales Vice PresidentAbout This Role:We are looking for an experienced Sales Vice President to join our team. As a key member of our organization, you will be responsible for leading our sales efforts and driving business growth.Key Responsibilities:Assist in administrative and operational activities such as answering calls, managing...

  • Vice President of Development

    5 days ago

    Singapore Millennium Hotels and Resorts Full time

    The VP of DEVELOPMENT will help lead the business development and sales efforts for MHR Globally. This executive will be a highly accomplished deal maker with extensive experience in business development, have a rolodex of potential clients, as well as capital sources, and have a strong ability to cultivate new business relationships. More specifically, the...

  • First Vice President, Credit Analyst, Global Financial Institutions Group

    3 weeks ago

    Singapore UOB Full time

    First Vice President, Credit Analyst, Global Financial Institutions Group Join to apply for the First Vice President, Credit Analyst, Global Financial Institutions Group role at UOB First Vice President, Credit Analyst, Global Financial Institutions Group 5 days ago Be among the first 25 applicants Join to apply for the First Vice President, Credit...

  • Assistant Vice President

    4 days ago

    Singapore GREAT EASTERN Full time

    Assistant Vice President - Underwriting (Financial Lines)Join to apply for theAssistant Vice President - Underwriting (Financial Lines)role atGREAT EASTERNAssistant Vice President - Underwriting (Financial Lines)5 days ago Be among the first 25 applicantsJoin to apply for theAssistant Vice President - Underwriting (Financial Lines)role atGREAT EASTERNGet...

  • Vice President of Engineering

    3 weeks ago

    Singapore SGInnovate Full time

    This role is posted on behalf of Nanolumi,a startup supported by SGInnovate. Background Nanolumi is a deep technology startup company that uses advanced nano- and molecular technologies to deliver innovative optical solutions for imaging, authentication, and counterfeit protection. Our Reyal brand offers top-tier security through a cloud platform that...

  • Vice President of Engineering

    7 days ago

    Singapore SGInnovate Full time

    This role is posted on behalf of Nanolumi,a startup supported by SGInnovate.BackgroundNanolumi is a deep technology startup company that uses advanced nano- and molecular technologies to deliver innovative optical solutions for imaging, authentication, and counterfeit protection. Our Reyal brand offers top-tier security through a cloud platform that combines...

  • Vice President, Securitization

    2 weeks ago

    Singapore Mitsubishi UFJ Financial Group Full time

    1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Team Lead - at MUFG Bank via Robert Walters - Outsourcing Purpose of the role Enhance Securitization product capabilities and expertise within MUFG's Asian Investment Banking Division. Support the development and execution of a robust product business...

  • Vice President, Global Procurement

    7 days ago

    Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-17946 **Contact** Rob Wisdom- **Contact phone** - 65 6692 0713 - **Posted** about 1 hour ago A global engineering market leader has an excellent opportunity for a Vice President, Global Procurement to join their senior leadership team and drive...