Staff Engineer Tech Support, Quality

2 weeks ago


Singapore KULICKE & SOFFA PTE. LTD. Full time

**Key Responsibilities:
- Manage and drive customer quality and reliability requirements
- Ensure timely and accurate identification of failures by performing

characterization of failures, part analysis and fault isolation. Such

investigations can be on mechanical, electrical, process, and/or system

level, on part level or machine level
- Use methodologies such as FEMA, DOE, Fish Bone, 8D, and data analytics

tools such as Advanced Microsoft Excel, Tableau when carrying out root

cause investigations
- Perform failure analysis and root cause investigations; communicate

status and results to customers and internal stakeholders through verbal

communication and written documents
- Provide timely troubleshooting support to field engineers in helping to

identify and rectify product/process failures timely
- Serve as a liaison between customer, field engineers and internal

stakeholders on quality and reliability issues
- Manage closed loop corrective action for quality and reliability issues
- May need to travel occasionally on short notice to customer location for

troubleshooting and problem resolution

**Requirements**:

- Minimum Degree in Engineering discipline, preferably in electrical or

mechanical
- At least 3 years of working experience in Engineering, Technical Support

or Failure Analysis is preferred
- Experience with hands-on on wire bonding equipment is preferred
- Experience with hands-on troubleshooting of complex electro/mechanical

equipment using tools such as oscilloscope
- Ability to read and interpret complex engineering data sheets and

engineering specifications, as well as perform gap analysis
- Team player as well as an independent individual, able to drive issues

cross-functionally
- Good command of verbal and written communication skills in English



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