
Staff Engineer Tech Support, Quality
2 weeks ago
**Key Responsibilities:
- Manage and drive customer quality and reliability requirements
- Ensure timely and accurate identification of failures by performing
characterization of failures, part analysis and fault isolation. Such
investigations can be on mechanical, electrical, process, and/or system
level, on part level or machine level
- Use methodologies such as FEMA, DOE, Fish Bone, 8D, and data analytics
tools such as Advanced Microsoft Excel, Tableau when carrying out root
cause investigations
- Perform failure analysis and root cause investigations; communicate
status and results to customers and internal stakeholders through verbal
communication and written documents
- Provide timely troubleshooting support to field engineers in helping to
identify and rectify product/process failures timely
- Serve as a liaison between customer, field engineers and internal
stakeholders on quality and reliability issues
- Manage closed loop corrective action for quality and reliability issues
- May need to travel occasionally on short notice to customer location for
troubleshooting and problem resolution
**Requirements**:
- Minimum Degree in Engineering discipline, preferably in electrical or
mechanical
- At least 3 years of working experience in Engineering, Technical Support
or Failure Analysis is preferred
- Experience with hands-on on wire bonding equipment is preferred
- Experience with hands-on troubleshooting of complex electro/mechanical
equipment using tools such as oscilloscope
- Ability to read and interpret complex engineering data sheets and
engineering specifications, as well as perform gap analysis
- Team player as well as an independent individual, able to drive issues
cross-functionally
- Good command of verbal and written communication skills in English
-
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