Swift Support Engineer

**Direct Responsibilities**

**SWIFT Products and Services expertise**

**Project and change management**
- Requirements definition - gather, analyse and validate business, functional and non-functional requirements, with the objective to meet business goals, regulatory demand and operational risks faced by the Bank
- Solution design - translate the requirements to high level design and prepare detailed specifications on core and ancillary system functionalities relating to workflows and interfaces
- Solution implementation - configure the systems (including scripting) to realize the solution or work to deliver the solution
- Functional testing - prepare the test plan, test cases and test data/files, then execute the testing, review the test results, address defects and report test progress.
- System integration testing - lead and conduct end-to-end system integration test with upstream and downstream systems
- Regression test - drive the regression test by outsourcing team
- User acceptance testing - lead and manage user testing and secure sign-off
- User training and documentation - prepare training documentation and conduct end user training where new functionalities or services are introduced
- Production deployment - prepare release document, set up user access, raise change request, and work with Application Production Support (APS) to deploy the change to production, perform post sanity check and monitoring

**Other Expectations**
- Able to manage macros and configurations in Unix and Windows environment.
- Able to liaise and co-ordinate with Bank infrastructure teams on technical topics such as security vulnerability remediation/patching, new infrastructure setup and capacity planning
- Able to use standard IT tools for project management, reporting and change control processes (ServiceNow, Clarity, JIRA, etc.)
- Provide Level 3 support to users or other internal teams on production incident management - trouble-shooting and recovery
- Provide Level 3 support on problem management - escalation of SWIFT vendors to deliver workaround and permanent fixes for production problems Occasionally, support production deployment and system maintenance in evening or week-end

**Contributing Responsibilities**
- Steering Committees organization contribution
- Set up and conduct any necessary meeting with stakeholders
- Providing feedback on project achievements, risk monitoring on quality, delay and costs

**Technical & Behavioral Competencies**

**Tools**

**Architecture**

**Technologies**

Access control, authentication / 2-factor authentication, non-repudiation, firewall, encryption, OS environment (Unix, Windows), Shell/batch scripting, FTP (Axway CFT, SFTP), Middleware (MQ series, Web Sphere), Database (Oracle, SQL server), SQL Reporting tools.

**Corporate Banking**

Industry knowledge of corporate banking and cash management.

**Message Standards & Services**

Knowledge of SWIFT FIN, InterAct, Browse, FileAct.

**Industry Standards**

ISO15022 and ISO20022.

**Project and change management**

Experienced in IT projects and change methodology. Self-organized, hands-on end-user management experience, including operational procedures documentation, user training and change management.

**Interpersonal skills**

Able to work in high pressure and fast-paced environment. Independent, self-organized, systematic in delivery and a team player with professional work ethics.

**Others (Good to have)**

Experience with Filtering tools (e.g. Fircosoft), core banking solutions, and reporting. General knowledge of corporate banking business, payments, trade finance, cash management, specific swift messages, etc.

**Specific Qualifications **(if required)

Project Management & Business Analysis

In-depth SWIFT Product & Services