Self-employed Collections Executive

**What the role is**

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF Together, let's redefine possibilities and leave a legacy that echoes for generations.

**What you will be working on**

You will play a key role in ensuring self-employed persons (SEPs) are supported in meeting their MediSave contribution requirements, while also contributing to the enhancement of operational efficiency and the overall service experience.

In this role, you will:

- Assess the financial situation of self-employed persons (SEPs) to determine their ability to make timely MediSave contributions.
- Develop and provide affordable, personalised instalment plans to help SEPs meet their MediSave obligations and improve their healthcare savings.
- Handle routine investigations to enforce compliance and recover overdue MediSave contributions, ensuring payments are collected on time.
- Regularly review existing policies and procedures, using real-world experience and data insights to suggest improvements.
- Recommend and implement changes to streamline operations, reduce inefficiencies, and enhance the experience for SEPs.
- Manage GIRO instalment and deferment requests, ensuring they are processed accurately and in a timely manner.
- Lead efforts to improve the GIRO collection process, aiming to increase efficiency and reduce errors, making payments easier for SEPs.
- Work with relevant teams to verify the income of SEPs when needed, ensuring they are meeting their contribution requirements.

**What we are looking for**

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
- Prior experience in customer service or a related field.
- Good analytical skills with the ability to assess financial data and make decisions based on findings.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- A quick learner who can think on their feet and resolve any issues with a customer-first business mentality.
- Ability to provide support, answer questions, and resolve issues in an efficient manner.
- Proactive approach to identifying opportunities for process improvement and implementing customer-centric solutions.
- Ability to work well in a team environment and contribute to achieving collective goals.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Skills in data analysis and automation will be an advantage.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

**What you can expect**:
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

- Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
- Promotion opportunities based on your capability and on-the-job performance.
- A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
- Flexible dress code that empowers you to choose your appropriate outfit for the day.
- A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

**About Central Provident Fund Board**:
At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps**:P **urposeful Work, **P **rofessional Growth, **P **eople & Culture.

**P **urposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

**P **rofessional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowl