Assistant Manager, Claims

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

The Claims Team plays a critical role in ensuring fair treatment to both our claimant and the organization through effective and fair assessment within stipulated limits.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Diploma/ Degree, preferable in Insurance or Financial Services
- Minimum 3-5 years experience in Life, as well as A&H claims administration
- Possess professional certification in Life Insurance/ LOMA/ ICA (preferred)
- Great people skills; ability to build good rapport with different stakeholders
- Excellent persuasion and negotiation skills
- Good writing skills

**On the job you will **

(1) Administration & Claims Assessment
- To assist in claims registration, administration and assessment within authority limit for verification and confirmation by the Head of Department
- To be part of the claims assessment team in prudent and fair claim assessment within quality service standard and ensuring timely claims settlement
- To assist in investigation and follow-up of non-disclosures or fraudulent cases
- To provide timely & accurate data reporting to management, regulatory bodies and regional office, such as statistics updates on all admitted, paid claims and/or declined claims, to Actuarial for LIA, Regional Office, etc

(2) Service Standard
- To meet timely service standard, compliance to regulatory guidelines and continuous update of procedural changes required from time to time
- To follow-up on claims matters, such as outstanding documents, medical reports, police reports, etc

(3) Projects & Others
- To assist Head of Department or the team in any project the department is involved in from time to time or any related business transaction appointment as the situation may be

**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer