Partner Operations Manager, Youtube
2 weeks ago
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
**Minimum qualifications**:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Ability to communicate in English and Chinese fluently in order to communicate with external partners and creators.
**Preferred qualifications**:
- Experience in project/program management or developing scalable solutions within the technology or media industry.
- Experience with the YouTube creator and partner ecosystem.
- Ability to troubleshoot issues and communicate technical concepts to diverse audiences.
- Ability to manage competing priorities and maintain organization within a fast-paced environment.
- Excellent communication, presentation, and time management skills, with attention to detail.
**About the job**:
As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
**Responsibilities**:
- Deliver comprehensive operational support to YouTube partners and consult with cross-functional teams to optimize YouTube Products and services.
- Collaborate with Strategic Partner Managers and Partner Technology Managers to develop partner-centric business plans and growth strategies.
- Drive, measure, and analyze partner performance, identifying opportunities for operational workflow optimization and process improvement.
- Utilize key metrics to assess data through both quantitative and qualitative analysis.
- Contribute to the scalability of the Partner Operations team through innovative solutions, efficiency gains, and thorough root cause analysis.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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