Servicenow - Senior Engineer

4 days ago

Singapore BASIL TECHNOLOGIES PTE. LTD. Full time

We are seeking a highly skilled and motivated ServiceNow Senior Engineer to play a pivotal role in the design, development, and maintenance of our ServiceNow platform. As a key member of our IT team, you will leverage your deep technical expertise to configure, customize, and optimize ServiceNow to meet our evolving organizational needs. You will be instrumental in delivering innovative solutions that enhance efficiency, improve user experience, and drive business value.

**Responsibilities**:

- **Configuration and Customization**:Expertly configure and customize the ServiceNow platform, including modules such as ITSM, ITOM, CSM, and HRSD, to align with specific organizational requirements and workflows.
- **Forms, Fields, Workflows, and Business Rules**:Design, develop, and maintain ServiceNow forms, fields, workflows, and business rules to automate processes and ensure data accuracy.
- **UI Policies, Client Scripts, and Automated Workflows**:Implement and manage UI policies, client scripts, and automated workflows using ServiceNow's client-side and server-side scripting capabilities to enhance user interaction and system efficiency.
- **Service Catalogs and Self-Service Portals**:Develop and maintain intuitive and user-friendly Service Catalogs and Self-Service Portals, empowering employees to access information and request services efficiently.
- **Performance Monitoring and Optimization**:Proactively monitor ServiceNow system performance, identify potential bottlenecks, and implement optimization strategies to ensure optimal efficiency and responsiveness.
- **Data Integrity, System Performance, and Security**:Ensure the integrity, performance, and security of the ServiceNow platform through best practices in configuration, development,and access controls.
- **Technical Support and Troubleshooting**:Provide expert technical support and troubleshooting for ServiceNow-related incidents and issues, ensuring timely resolution and minimizing disruption to business operations.
- **Incident and Problem Resolution**:Analyze, diagnose, and resolve incidents and problems related to the ServiceNow platform, implementing root cause analysis and preventative measures.
- **Collaboration with IT Teams**:Collaborate effectively with other IT teams, including network, security, and infrastructure, to gather requirements, integrate ServiceNow solutions, and ensure seamless interoperability.
- **Documentation**:Maintain comprehensive and accurate documentation of all ServiceNow configurations, customizations, integrations, and processes.
- **Reporting and Dashboards**:Generate insightful reports and dashboards to provide stakeholders with clear visibility into system performance, usage metrics, and key performance indicators.
- **Stakeholder Collaboration**:Work closely with business analysts, project managers, and other stakeholders throughout the project lifecycle to ensure successful implementation and adoption of ServiceNow solutions that meet business objectives.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8 + years of experience as a ServiceNow Developer or Engineer.
- Proven experience in configuring and customizing various ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD).
- Strong proficiency in JavaScript, Glide scripting, Business Rules, Client Scripts, UI Policies, and Workflow Editor.

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