Clinic Executive

**Key Responsibilities**:

- Led a team of Clinic Nurses/Assistants to ensure consistency efficiency and operation readiness
- Manage monthly rosters for Clinic staff and Doctors including sourcing for locums
- Monitor team schedules to make sure it is sufficiently staffed, responsible for monitoring schedules to ensure sufficient manpower daily for unplanned leave
- Ensure clinics are smooth-running, and provide excellent service for our patients through leadership by example.
- Continuous updates of job knowledge, PDPA regulations and MOH guidelines and ensure new policies integrate with clinic practices and workflow.
- Conducted work group meetings, wrote meeting minutes, and ensured compliance with clinic standards, consistency of protocols, and adherence to standards and service quality.
- Promote a culture of collaboration and coordinate with HR Accounts, and other internal departments to optimise processes for efficiency.
- Assist in implementing MOH's new initiatives and partner programmes
- Manage employee relationships, conducting on-the-job training, employee performance appraisals, engagement and counselling, coaching and grievance management.
- Manage patient’s record in clinic management system including clean-up for duplicate codes, standardise procedures/services code and pricing
- Ensure clinics' monthly revenue is healthy and kept within allocated budgets.
- Perform complex billing and adjustments in clinic systems and insurance portals, audit transactions and ensure accurate records in compliance with the respective CHAS, HSG, CDMP and Medisave guidelines.
- Manage clinic supplies inventory, oversee inventory ordering and stock taor, perform stock adjustments and maintenance of inventory budgets.
- Respond to queries and provide timely feedback from the team, addressing and resolving issues where possible, and escalating unresolved matters professionally.
- Stand in for counter duties when needed due to staff emergency leave.
- Any other task assigned by her supervisor or Doctor.

**Requirements**:
Able to work 5.5 day 44 hours including 1 night shift /1 weekend/PH
- Min Diploma in relevant disciplines with a minimum 2 years of clinic operation or healthcare experience
- Able to multi-task, work under pressure
- Strong in directed self-driven work and able to work as a team player.
- Proven ability to lead a team responsibly, work flexibly and accurately with changing priorities and deliver confidential and high-quality customer-focused service.
- Experience in operations/administration in healthcare sector will be an advantage
- Advanced knowledge in relevant Government and insurance schemes and subsidies.
- Familiar with operating Clinic Management System.
- Possess strong interpersonal, communication and problem-solving skills

**Job Types**: Full-time, Permanent

Pay: $3,000.00 - $3,600.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Employee discount
- Flexible schedule
- Professional development
- Promotion to permanent employee

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Shift system
- Weekend availability

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Leadership: 2 years (preferred)
- Administration: 2 years (preferred)
- Inventory management: 1 year (preferred)

Work Location: In person