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Attractive Job Opening for Telecommunication

2 weeks ago

Singapore IITMATRIX PTE. LTD. Full time

**1. Support Avaya UC and CC implementation and operations

2. Support NICE recording solutions implementation and operations

3. Support IP Telephony, VLAN, LAN and WAN

The following are the products we need support from the L2 Telco engineer
- Avaya Comms Mgr
- Avaya Session Mgr
- Avaya System Mgr
- Avaya Aura Messaging
- Call Accounting
- Avaya CMS
- Avaya Utility Server
- Avaya SAL Gateway
- Avaya Agent Map
- Nice Applications/IC
- Nice Storage Ctr
- AES
- Zoom

**Key Responsibilities**:

- Serve as point of escalation for 3rd level troubleshooting to provide technical support for Microsoft Teams/AudioCodes/Poly CCX IP Phones/Zoom Conferencing/Ring Central/Cloud PABX/CXOne(Nice Incontact)/Skype for Business or Google Phone.
- Delivering Root Cause Analysis, Workarounds and Solutions for all technical problems with compliance to client Reuters defined ITIL Processes on Problem and Incident Management.
- Has experience in deploying Regional or Global projects