Capella Culturist

2 weeks ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Job Overview**

Based in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

**Key Responsibilities**
- Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
- Accommodate and expedite all requests in congenial manner
- Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room
- Handle guest complaints by following the procedures and ensuring complete guest satisfaction
- Maintain all equipment at the Living Room to ensure they are in good working order
- Serve Tea Time in Living Room
- Execute Resort Programmes

**Talent Profile**
- Minimum of 2 years’ experience working in a luxury brand hotel

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