Customer Service

2 weeks ago

Singapore CREME CONCEPTS PTE. LTD. Full time

**Role**: As a Customer Service and Admin Executive, you will play a pivotal role in ensuring exceptional customer experiences while assisting with various administrative tasks. You will be the front line of communication with our valued customers, addressing inquiries, resolving issues, and providing support. Additionally, you will contribute to the smooth operation of administrative functions and maintaining efficient processes.

**Key Responsibilities**:
**1. Customer Service**:

- Address customer concerns and provide accurate information, ensuring high levels of customer satisfaction.
- Collaborate with cross-functional teams to resolve customer issues and ensure timely solutions.
- Maintain a comprehensive understanding of our products and services to offer relevant assistance.

**2. Order Processing and Management**:

- Process customer orders accurately, ensuring that products are prepared for timely delivery or pickup.
- Coordinate closely with logistics and operations teams to ensure efficient order fulfillment.
- Monitor order status and proactively communicate any delays or changes to customers.

**3. Administrative Support**:

- Assist with administrative tasks, including data entry, filing, and document management.
- Generate reports, invoices, and other documentation as required.
- Coordinate and schedule appointments, meetings, and events as needed.

**4. Customer Feedback and Improvement**:

- Collect and document customer feedback, identifying opportunities for service and process improvement.
- Contribute to the enhancement of customer service strategies and procedures.

**Qualifications and Requirements**:

- Proven experience in customer service, preferably in a retail or e-commerce environment.
- Strong communication skills, both written and verbal, with a customer-focused approach.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Problem-solving skills and the ability to remain composed under pressure.
- Basic knowledge of inventory management and administrative processes.
- Positive attitude, proactive mindset, and a commitment to continuous improvement.
- Ability to work collaboratively as part of a team and independently when required.
- Flexibility to adapt to changing priorities and customer demands.

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