Account Management Associate

1 week ago

Singapore Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

The incumbent will manage, service and add value to marketplace shippers in Ninja Van in order to retain and grow their revenue contribution to the company. This allows Ninja Van to offer best-in-class value added services to sellers on the marketplace shippers and cement ourselves as the leading 3PL on marketplaces

**Responsibilities**:

- Service clients well for retention, strive for client satisfaction to increase wallet share of revenue in marketplaces and pursue possible commercial opportunities such as cross/up-selling with their accounts.
- Take responsibility for delivering a seamless experience for one’s clients and accounts (first/middle/last mile problem-solving).
- Collaborate with operations team and commercials team to come up with solutions or new ideas, be it in terms of commercial opportunities or operational improvements.
- Analyzing different sets of data, metrics and trends useful for discussions around client acquisition, retention, engagement and reporting.

**Requirements**:

- 0-2 years in a client-facing role (sales, account management, etc.)
- Bachelor's degree in any field
- Fluent in English, Mandarin proficiency will be an advantage
- Strong communication skills

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