Client Manager, Client Management

6 days ago

Downtown Core, Singapore Cigna Full time

**Position Title**: Client Manager, Client Management

**Job Purpose**: Executing a Client Management role in all aspects of key account management, engagement, and profitable retention, as well as to uphold optimum service by maximizing effectiveness of internal processes and communication.

**Reports to**: Head of Client Management

**Critical Tasks and Expected Contributions/Results**:
Engage and build strong relationships with intermediaries and/or clients
Pro-actively manage and successfully negotiate profitable renewal retention of defined experience-rated and portfolio-rated book of business
Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly.
Lead employee communication meetings (English) as required by intermediaries and clients.
Prepare customized claims analytical reports for large experience-rated clients.
Organizing and planning process trainings for key brokers as needed
Identifying areas of process improvement and collaborating with respective stakeholder functions in executing changes
Project lead in ad-hoc assignment(s), operational improvement etc.

**Key Challenges/Anticipated Changes in Environment**:
Ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals.
Liaise with internal departments, e.g. underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client.

**Developmental Value of Position**:
Ability to work independently to achieve retention and financial targets set on assigned portfolio
Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals.

**Experience/Knowledge, Education and Other Requirements**:
University education required
6 or more years of Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred.
Certificates in General Insurance and Health Insurance

**Personal Competencies Required**:
Presentation Skills
Self-motivated
Effective goal setting
Results Driven
Sense of Urgency
Problem Solving
Self-starter with the ability to demonstrate independent judgment and discretion
Strong interpersonal communication skills (written and oral)
Strong Financial Acumen, Analytical and Negotiation Skills
Regulatory awareness
Good business/product knowledge
Influencing skills
Inter-cultural Orientation

About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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