Cisco Iptel Engineer

2 weeks ago

Singapore GETRONICS SOLUTIONS (S) PTE LTD Full time

**JOB DESCRIPTION: CISCO IPTEL ENGINEER**

**High Level Scope of Work**
- Incident Management Specialist on Cisco Unified Communications solution.

**Key Activities**
- To analyze and contribute to end to end telephony and contact center incidents resolution 8X5 on-site or

in office premises for all users (Singapore and Overseas).
- To perform some Move Add Change Delete (MACD) for IPT/CC, in particular for VIPs located in Singapore

**Key Responsibilities**
- Perform identification of failure points, troubleshooting and resolution for IPT/CC & ecosystem faults.
- Liaise with the other Departments (Level 2 & Level 3) to resolve faults.
- Work with Service Desk to log and track faults, provide progress updates until resolution.

**Key Relationships**

**Internal**:

- Company USO and Singapore support teams, Field Engineers and Customer Service Managers.

**Requirement Skills Set and Experience**
- Technical Skills: Strong technical background & experience on CISCO IP Telephony 7 Contact Center

products & services (CUCM & ecosystem)
- Previous Experience: Experience with telecom projects from a technical support perspective.

Customer facing experience.
- Communication: Proficient written and oral communication in English
- Analytical: Familiar with facilitating a team of appropriate experts to resolve issues and define

detailed procedures and planning.
- Progress Reporting: Proficient in the methods and techniques for reporting the progress of activities

against the plan.
- Cross
- Functional and Intel - Disciplinary Awareness: Understanding the needs, objectives and

Constraints of those in other disciplines and functions.

**Required Qualifications**
- **Professional Qualifications**: Engineering degree or equivalent in computer sciences
- Initiative: Being proactive,taking action and anticipating outcomes. Proposing solutions and sharing them With the team.
- Stress Handling: Retaining objectivity and proper understanding of a problem or situation when placed Under conditions of stress.
- Flexibility: Taking account of new information or changed circumstances and modifying understand Problem or situation accordingly.
- Influence and Persuasion: Influencing and persuading others to take a specific course of action when there is no direct line of command or control.
- Customer Focus: Understanding and keeping the customer’s or client’s needs continually in mind when taking actions or making decisions.

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