Application Support Analyst

2 days ago

Singapore Peoplebank Full time

**Application Support Analyst**
- 12 months contract
- Hybrid work arrangement
- Work location: CBD area

**Our Client**
- Our client is one of the leading IT enterprise cloud computing company
- Ranked as Fortune "100 Best Companies to work for"

**The Opportunity**
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
- Maintain and demonstrate 100% compliance with all written policies and Sarbanes-Oxley user and change management controls
- Assist in the configuration and maintenance of sandbox environments to facilitate success development and QA testing of new on demand features and functionality

**Your Background**
- Experience in Web Application or IT Support with proven ability to support customers with diverse requirements
- Excellent project management skills with ability to juggle multiple projects/tasks across various user groups
- Strong team player with service-oriented attitude and customer focus
- Excellent written and verbal communication
- BA/BS Degree or equivalent work experience

**Desired Skills**:

- Experience in CRM or a related industry
- Familiarity with Change and Release Management processes
- Experience supporting or developing SQL, XML, BPEL and/or Java
- Experience with enterprise integration tools such and APIs 2-4 Years of experience required

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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