Platform & Sre Engineer (Workplace Technology)
4 days ago
**Responsibilities**:
- Ensure platform reliability and Digital Employee Experience (DEX) by administering observability tools, defining and monitoring SLOs/SLIs, and responding effectively to operational issues through proactive troubleshooting and execution of incident response plans
- Design secure and intelligent platforms by integrating security principles (e.g., access control, encryption, compliance) and managing AI agents for automation and improved digital experiences
**Requirements (Minimum Qualifications)**:
- Degree in Computer Science/Engineering or Electronic/Electrical Engineering
- Manage device management systems (e.g., MECM, Samsung EMM, WS1, UEM)
- Manage VDI platforms (e.g., VMware Horizon, Citrix, Azure Virtual Desktop, AWS Workspaces)
- Administer IAM systems (e.g., Directory services, SSO, MFA)
- Knowledge with IT service desk platforms (e.g., Jira Service Desk, ServiceNow)
- Support endpoint security tools (e.g., Trellix AV, DLP, EDR)
- Support video conferencing systems (e.g., Cisco, Q-Sys, Pexip)
- Familiarity with modern DevOps practices and tools (e.g., PowerShell, Python, Terraform)
- Familiarity with advanced observability platforms (e.g., NexThink, ServiceNow).
**Nice-to-haves**:
- Experience in driving continuous improvement in digital employee experience
- Proficiency in enhancing Digital Employee Experience (DEX) through analytics and automation
- Strong understanding with workflow automation and service desk analytics
- Familiarity with modern DevOps practices and tools
- Exposure in managing AI agents for enterprise automation
- As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered._
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