Manager, IT

**About RED Technologies**:
Since 2000, we have performed specialised design, technical and maintenance services for major international telecom operators, corporations and Data Centers.

We provide the full range of professional services that encompass the entire project lifecycle from feasibility studies through to design, consultancy, construction management, integration, maintenance service support and facilities asset management.

With offices in Hong Kong, Singapore and Malaysia we deploy projects throughout Asia Pacific including Australia, China, India, Indonesia, India, Japan, Korea, Philippines, Thailand and Vietnam.

**Our Purpose**:
To provide our customers with _peace of mind_ by successfully delivering and maintaining their IT & Telecom infrastructure projects through service excellence.

**Our Values**:

- Positive Attitude - To be optimistic, have a can-do attitude, be upbeat and cheerful
- Knowledgeable - Be a specialist, to pursue excellence, to be resourceful and keep learning
- Professional - To be responsible, committed to the highest standards yet being self-aware and cooperative to the people around you
- Helpful & Reliable - To be respectful, honest and courteous towards others by being genuine and trustworthy
- Fun - To enjoy work, be light-hearted and don’t take yourself too seriously.

**Our Mission**:
In 3 years’ time we will be operating in 5 countries in Asia providing full integrated IT+Telecom & OSP services to key market players. We will have a reputation as one of the best in the industry developing & providing the best talent in the market.

**Key Competencies to be successful for the role**:

- **Ability to develop people** - Coaches people in their current roles to improve performance, and prepares them for future roles.
- **Curiosity -** To not accept the status quo and constantly wonder how things can be done differently and better.
- **Flexibility/adaptability -** Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- **Takes ownership -** Takes full ownership and responsibility of his/her work
- **Trustworthy -** To display honesty and integrity, to do the right thing even though no one notices
- **Diplomatic -** Communicates and Resolves issues with colleagues/clients in diplomatic manner

**Role description**:

- This is a people manager role_, where you will be responsible for the performance of a small and talented team of Project and Enterprise Support Engineers. You’ll be required to provide them guidance to manage projects, stakeholders to achieve the desired outcomes. As well as to develop processes to drive continuous improvement, productivity and wellbeing of the team to achieve desired corporate goals.

In addition, you’ll also be responsible to manage various Remote Hands and Enterprise Support teams stationed at our client’s premises. Delivering them to our contracted SLAs and clients’ satisfaction.

This role will be part of the senior leadership team, where you will be involved in our weekly leadership meetings to drive strategic decisions and outcomes.

**Responsibilities**:

- People management and team development
- Department strategic development, execution and reporting
- Client service management and satisfaction
- Account growth and development
- Operational excellence and productivity enhancement
- Process optimization
- Escalation management
- Project management and consulting

**Technical Requirements/Experience**:

- Minimum 5 years in a people management role
- Minimum 10 years in the IT & Telecom Experience
- Minimum 3 years in IT infrastructure consulting
- Minimum 5 years in IT infrastructure project management

**Qualifications**:

- Bachelor’s degree in engineering or IT related field
- Data Center design certification will be an advantage, example, CDCDP
- Certified in Structured Cabling System and Design and RCDD will be an added advantage
- Minimally CCNA and CCNP will be an advantage
- PMP / Prince 2 certified will be an advantage
- ITIL certification will be an advantage
- Fluency in written and spoken English

**Others**:

- Working hours from Monday through Friday 8:30am to 6:00pm.
- Ability to provide support during and outside regular business hours is required

**Job Type**: Permanent

**Salary**: $6,000.00 - $8,000.00 per month

Work Location: In person