
IT Analyst
2 weeks ago
Package administration and operation support using OpenText AppWorks, iHub, Cisco IVR products.
- Ability to learn other middleware technologies such as IBM Security products, AEM, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/ IBM API Connect / Developer Portal.
- Primary responsibility is to perform the administration and maintenance of packages. Responsible for the installation, configuration, deployment, fixpack / patching, administration, upgrade, daily operations support for following technologies.
- OpenText AppWorks platform, iHub, OTD
- Learn other technologies and support the packages which includes AEM, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/ IBM API Connect / Developer Portal, IBM Security products. JD - RESPONSIBILITIES
- Install, set-up, upgrade, administer & maintain packages such as Opentext products, Adobe Experience Manager, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/ IBM API Connect / Developer Portal, IBM Security products in pre-prod and production environments.
- Installation, configuration, integration, backup and troubleshooting for the packages.
- Monitor, fine-tune, troubleshoot and resolve package related issues.
- Work with vendors on products defects and implement workarounds/solutions provided
- Integration to provision to other packages (SharePoint, Tectia, Active Directory, IIS) and security products (SIEM, BlueCoat, NIPs, Tripwire, Splunk).
- Interface with client stakeholders (Security, Infrastructure, Architecture & Application teams) JD
**Job Types**: Full-time, Permanent, Contract
**Benefits**:
- Professional development
Schedule:
- Day shift
- Monday to Friday
- Shift system
Work Location: In person
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