Group Escalations Manager

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** The role**:
**The Details**
- Leading the response to daily escalations from compliance operations across multiple business units, including high-risk transactions and unique cases.
- Presenting specific cases to senior stakeholders, including the Head of Financial Crime and MLRO (Money Laundering Reporting Officer).
- Developing and delivering training programs on policy changes to compliance teams across all business units.
- Providing coaching and guidance to country level Escalations Managers on escalated cases.
- Enhancing the financial crime framework by identifying new typologies and potential policy gaps.
- Assisting the Head of Financial Crime and country level HOC/MLRO’s in updating policy documents and developing new controls.
- Staying updated on financial crime regulations and understanding their impact on the company.
- Assessing the impact of wider business changes on the compliance operations team.
- Overseeing the initial review of PEP forms, responding to sanction alerts, and attending new business onboarding forums as a delegate of the Head of Financial Crime.
- Managing the financial crime enhancement plan and updating the country risk matrix.
- Completing bank/client RFIs and assisting with the financial crime risk assessment.
- Leading the company's response during external audits.
- Serving as the point of contact for financial crime queries from clients and explaining decisions to sales teams and clients.
- Reviewing financial crime data in management information meetings.
- Updating financial crime policies and procedures.
- Assisting with Visa risk management reporting.
- Driving operational efficiencies within the escalations function, identifying areas for improvement, and implementing changes.
- Developing and implementing coverage plans to ensure 24/5 support across all business units.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**
Basic Qualifications
Minimum 5 years of relevant escalations and compliance experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

What you will need
- Sound knowledge on AML/ATF typologies.
- Good understanding of core pillars of effective AML, ATF and client due diligence programs and appropriate legislation
- Experience in regulatory Compliance, including direct work with different regulatory authorities is essential.
- Experience designing and managing AML & Sanctions related product features and development.
- Ability to effectively collaborate and influence to lead cross-functional stakeholders.
- Fast learner and critical thinker, ability to interpret rules and policies and clearly articulate applicability to programs.
- Strong communication skills (verbal and visual) with an ability to explain complex compliance, business and technical concepts to broad audiences in an approachable way
- Strong attention to detail and ability to manage multiple projects/ initiatives to conclusion through multi-functional teams.

What will also help
- Multi-national experience and perspective would be a strong plus
- Passion for payments and creating new solutions
- Professional AML/ATF (ACAMS) accreditation
- Flexible to work in an environment where needs are continually changing
- Ability to multi-task and able to work with mínimal supervision
- Deep expertise of the payment's ecosystem preferred or alternately, good understanding of payments business and associated risks

**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.