Head of Operations

2 weeks ago

Singapore FP GLOBAL PTE. LTD. Full time

Join our client's team at the forefront of the self-storage industry in Singapore. We're seeking a dynamic and strategic Head of Operations to lead our stores across the city. This role is pivotal in driving B2C sales, profitability, and operational excellence, with full P&L responsibility. If you're a seasoned professional with a strong background in customer-facing industries like hospitality, FMCG, airlines, retail, or F&B, and have a passion for translating operational strategies into action while managing budgets effectively, we want to hear from you

**Key Responsibilities**:

- Lead and manage operations of all self-storage facilities in Singapore, with a focus on driving B2C sales and revenue growth.
- Assume full P&L responsibility for the Hong Kong operations, including budget preparation, financial forecasting, and cost management.
- Develop, implement, and translate operational strategies to the ground level, ensuring buy-in and execution from all team members.
- Build strong rapport with operations staff, fostering a culture of excellence and continuous improvement.
- Optimize resource management and streamline processes to enhance profitability and operational efficiency.
- Utilize data-driven insights and reporting tools (including Excel) to inform decision-making, drive performance, and manage budgets effectively.
- Manage and develop talent across stores, including performance management, training, and career development.Collaborate closely with HQ on key operational drivers, including pricing, marketing, HR, and finance, ensuring alignment with overall business objectives and budgetary constraints.

**Qualifications**:

- Proven experience in a similar role, preferably within customer-facing industries such as hospitality, FMCG, airlines, retail, or F&B.
- Strong track record in driving B2C sales, implementing successful operational strategies, and managing P&L responsibilities.
- Demonstrated ability in budget preparation, financial analysis, and cost control measures.
- Excellent leadership skills with the ability to motivate and align teams towards common goals and financial targets.
- Strong analytical and problem-solving abilities, with proficiency in Excel and other financial reporting tools.
- Exceptional communication and interpersonal skills, adept at building relationships at all levels and presenting financial information to stakeholders.
- Detail-oriented with a strategic mindset and hands-on approach to operations and financial management.

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