Housekeeping Manager

1 week ago

Singapore NEW PARK PROPERTY PTE. LTD. Full time

The Housekeeping Manager is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organizing, directing, and controlling the Housekeeping Department operations and administration.

**Primary Responsibilities
**Manages the daily Housekeeping Operations for Rooms and Public Area**
- Supervises the upkeep of the entire property premises to maintain an immaculate and luxurious state according to the property Brand Standards. Priority and full attention are to be given for VIP arrivals.
- Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics.
- Upholds a flawless impression and perception of the property’s products, services and colleagues.
- Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organization and delegation of duties.
- Perform other duties as assigned.

**Provide a guest experience that exceeds guests’ expectations**
- Ensures guests receive the experiences as per Brand Standard Operating Procedures (SOP), local SOPs as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
- Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

**Management and leadership of the Housekeeping Team**
- Leads the Housekeeping Team to constantly create an all-encompassing and welcoming working environment for a diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues.
- Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

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