Sales Development Representative

2 years exp

**Roles & Responsibilities**

LivePerson is the global leader in delivering technology that helps brands and consumers connect through conversational messaging, just as you would with family and friends.

With over 18,000 customers, including HSBC, ANZ Bank, Bupa, SpecSavers and KDDI, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. Are you a hungry, self-motivated person who is passionate about delivering value to customers and solving business problems with world-class technology? If so, we may have just the role for you

As a LivePerson **Sales Development Representative (SDR)** you will play an integral role in the success of the sales team for the Singapore/South East Asia region. You will prospect, educate, qualify, and develop target accounts and inbound leads to create sales accepted leads that can turn into sales qualified opportunities.

You will research accounts, identify key targets, generate interest and help drive discovery calls to stimulate opportunities. You will also work closely with the sales team to drive leads to opportunities and qualify and nurture new relationships within target accounts. You will strive to consistently achieve qualified opportunity quotas to meet territory revenue objectives.

**What are the responsibilities of this role**:

- Perform outbound ANZ/SEA sales prospecting activities directed at target accounts or verticals, to generate and develop leads and pipeline.
- Use social media and other tools to capture prospect profiles that will support meaningful conversations.
- Collect and/or update information in Salesforce.
- Take action on certain phone, web and other inquiries within a defined time frame.
- Deliver business impact/ROI based messaging to prospects and customers.
- Qualify, develop, nurture, rank and hand off lead as appropriate.
- Collaborate with sales colleagues and territory owners to build lead/sales pipeline.
- Participate in call campaigns to populate events (i.e. Executive event).
- Perform post event follow up as appropriate.
- Produce lead activity and pipeline reports as required.
- Prepare and distribute customer feedback to sales and marketing colleagues.
- Continuously learn about LP successes and business ecosystem in order to share with prospects and customers.
- Generate and pre-qualify ongoing leads for the sales team.

**Who you are and what makes you qualified**:

- 2 years in sales development / lead qualification, in a B2B environment.
- Experience successfully calling into executive level (CEO, CMO VP Marketing etc) personas
- Demonstrated track record at maintaining a consistent activity/conversation/chat volume and achieving measurable goals, quota and quantifiable results.
- Energetic, upbeat, tenacious team player with excellent verbal and written communication skills.
- Excellent time management skills and a high degree of organization are a must.
- Experience using SalesForce, Outreach, SalesNavigator, & other tech stack tools eg. TechTarget Priority Engine
- Outstanding relationship building skills with a high degree of responsiveness and integrity.
- A passion for technology/SaaS

**Why you’ll love working here**:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

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