Lead Product Designer

We are living in dynamic times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered. This is why we are coming together to unlock big dreams, and financial inclusion for people in our region is just one of them. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We are seeking an experienced member to join the Design team for our new Digibank initiative in Singapore. This role will be based in Singapore, reporting into the Head of Design for GXS Bank. This individual will also work closely with the engineering, business, and other stakeholders at Grab Financial Group and Singtel.

**Get to know the Team**:
We like creative hustlers, people who can think outside the box, motivate and get stuff done even if it seems impossible. We work fast, push the boundaries, try new things and sometimes they don't work, so we embrace failure and lifelong learning. We are nice, work together well, and believe in the Digibank mission.

**Get to know the Role**:

- Understand the full scope of a typical user-centered design process with the ability to think strategically and creatively about the holistic vision for a product experience that solves real customer pain points.
- Ability to conceptualize and iterate many different creative solutions to bring innovative ideas to a market.
- Demonstrated experience in developing and implementing design systems for regional markets, with a focus on ensuring consistent visual language and user experience across multiple products and platforms.
- Plan and conduct cross functional product strategy workshops to facilitate ideations and creations of UX related artifacts to help product scoping and delivery planning.
- Strong focus on usability, interaction design and design thinking.
- Strong ability to create polished, production level, world class visual design.
- Ability to prototype design solutions in your preferred design tool such as Figma, Framer or Protopie.
- Regular review of usage data to analyze user behaviour, pain points and to inform design decisions.
- Able to handle expectations of stakeholders and setting clear vision and get buy-in across functions.
- Able to evangelize Design across the organization and beyond.
- Experienced in conducting user research to make trade offs backed up by validate user testings, data and experience.
- Researching and analyzing industry UX/UI trends and competitor sites and strategies.

**The must haves**:

- 8+ years working experience as a UX Designer.
- BA/BS degree in Design (e.g. graphic, interaction, visual communications, product, industrial), HCI, or a related field or equivalent practical experience.
- Familiarity with design techniques, such as, running ideation workshops, building user personas,wireframing, customer journey mapping, visual directions and prototyping.
- Fluent in responsive design, native mobile/tablet UI/UX design for both iOS and Android.
- Expert knowledge of major mobile platforms.
- Strong design portfolio with projects in the consumer space. Having shipped Apps in an App Store is helpful.
- Healthy blend of strategic thinking capabilities with an innate "dream big, start small" mindset and an eagle eye for detail.
- Empathy for users and a drive to discover and resolve their pain points.
- An owner's mindset - you don't shy away from the hard stuff.
- Passion for building delightful design experiences.
- Excellent communication and presentation skills with an ability to quickly command trust and respect from executives and partners.

**Get to know GXS**:
GXS Bank (GXS) is a digital bank with a relentless focus to make banking better for the everyday consumer and small business. This includes Singapore's underserved individuals and businesses.

The Bank aims to improve financial inclusion and to drive financial revolution for its customers through the secure and ethical use of technology and data.

GXS holds a banking license issued by the Monetary Authority of Singapore.

It is backed by a consortium consisting of Grab Holdings Inc. - Southeast Asia's leading super app, and Singtel - Asia's leading communications technology group.

Job ID R-2024-05-101108