Lecturer - (Early Childhood Education)

6 days ago

Tiong Bahru, Singapore Nanyang Institute of Management Full time

Looking for a meaningful career in the education industry? Make a real difference at Nanyang Institute of Management. Explore in career where you can make a meaningful impact on the future of our communities.

**Job Requirement**
- Recognised Diploma/Degree with at least 5 years relevant working experience in
private educational institutions. Process data analytical skillset will be an added
advantage.
- A team player and ability to develop strong working relationships with others.
- Passionate about customer service and achieving excellence in customer
satisfaction.
- Able to manage and lead team of executives to achieve set targets
- Meticulous and able to work under pressure and stick to time constraints
- Good interpersonal and communication skills, both verbal and written

**Student Management**
- Ensure the smooth running of the day-to-day operations of the institute and manage a team of Student Services Executives to provide high-quality pastoral care and counseling to all students;
- Proactive management of student relations and activities to ensure excellent delivery of services to students that are efficient and student-focus to achieve high satisfaction rate and develop strong sense of belonging of students to NIM thereby minimizing the premature termination of studies such as drop outs, withdrawals, and deferments;
- Enforce School policies and oversee the implementation of quality student processes including student orientation, class scheduling, attendance management, student payment, course survey, student progress and assessment, student discipline, and parent liaison;
- Work with colleagues across the institute to enforce the implementation of institution and departmental policies and compliance with relevant regulatory authorities;
- Organize monthly school related activities for students to enhance the sense of belonging of students, and increase the referrals of family members and friends of existing students to study with NIM

**Quality Assurance Management**
- Produce appropriate reports to provide critical insights on school operational status and student population (including student dropouts, feedback and student satisfaction matters);
- Provide independent Quality Audit on Academic and Sales & Marketing quality for students and provide insights/recommendations to improve the overall quality of service delivery to students by the Academic and Sales & Marketing departments

**Student Pass Management**
- Responsible for smooth and timely processing of all Student Pass related matters

**Others**
- Assisting in other ad-hoc department responsibilities e.g. marketing workshops and outreach, stand-in for reception, Student Orientation, Graduation Ceremony etc. when such needs arises

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