Engineering Officer, Cnoc

2 weeks ago

Singapore Singtel Full time

**Engineering Officer, CNOC**:
**Date**:12 Nov 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group

Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams”

**DC Operations Management**
- Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
- Customer Request fulfilment and system management such as Electronic Visitation Management System
- Perform benchmarking on the system performance between all DCs and present to management.
- Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational
- To ensure all IOT sensors deployed are accurate and good working condition, escalate to Technical specialists’ team for resolutions if data collected not accurate.
- Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
- Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
- Must be very sound with all system MOP/SOP to provide system recovery solutions.
- Perform shift duty to support 24x7 DC Operations

**DC Facilities Management**
- Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.).
- Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc) are functioning well.
- Update and maintain all DC related documentation, including reports generation where needed
- Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
- Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems)

**Incident / Change / Customer Management and other requirements**
- Manage Incidents and Closure, including Root Cause Analysis on incidents
- Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
- Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
- Perform other duties such as access clearance, and participate in projects as required

**Skills for Success**
- Minimum Technical education (e.g. ITE) in Engineering.
- Team player who is also able to perform independently.
- Well organized and able to reschedule priorities as circumstances change.
- Good communication skills (both verbal & written)
- Analytical with good problem-solving skills.
- Positive attitude and Proactive

**Rewards that Go Beyond**
- Full suite of health and wellness benefits
- Ongoing training and development programs

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