Director Tech Partnership

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**:
**What a Director, Payment Success & Tech Partnerships does at Visa**:
**Tech Partnerships**: Enable our tech partners on the adoption of new products, solutions, and Solution Consult on client-level requirements. This individual’s team will have the responsibility of ensuring that the Tech Partners are optimally integrated to Cybersource to ensure long term client success

**Responsibilities**:
**Tech Partnerships**:

- Act as primary technical point of contact for our high value tech partners, addressing any technical challenges or payment questions that may arise.
- Lead technical trainings and perform merchant business reviews as needed.
- Work with Merchant Sales team to drive deal to closure from technical perspective. Identify and pursue new tech partners, service providers and ecosystem participants in AP payment ecosystem.
- Provide as-needed consultative guidance to tech partner for integration.
- Educate partners on how CyberSource products and functionalities may contribute to their business models from technical perspective.

**Payment Success**:

- Define and lead cross-functional strategies to optimize online merchant authorization performance in AP.
- Drive conversations with regional counterparts in client-facing strategic engagements to define and deliver best in class authorization performance.
- Work with Client Services, Risk Managers & Client Relationship Managers in conducting authorization performance reviews with clients to recommend corresponding adjustments that ensure continuous availability and optimize authorization performance.
- Proactively understand how new products/services, as well as industry and technology trends impact on authorization performance and how in turn that impacts our clients.
- Improve business effectiveness, review, and bring changes that deliver bottom-line performance.

**Why this is important to Visa**:
The Director, ISV/PSR will be a critical role to diversify our revenue streams and capture new payment flows as a key pillar of Visa’s growth strategy. CyberSource has a top global priority to support this growth and will be a key driving factor in achieving these goals. As a Director of the team, you will play an integral role in revenue generation and meeting the financial goals. In this role, you will be responsible for working closely with Sales, Support, Product, and other cross-functional teams in providing technical and functional expertise for our suite of Integrated Commerce, Payment, and Risk Management solutions, responsible for implementation and integration of new Tech Partners, delivering new solution offerings, and working with internal and external stakeholders to provide an optimal integration and project delivery.

**Projects you will be a part of**:
**Furthermore, you will be at the forefront of Digital Payment Systems of the Asia Pacific Markets, Working with Digital Market leaders that shape the landscape of payments. Not only will you be working with Tech Partners but also large-scale Acquiring Banks, Merchants, Payment Service Providers, Digital Payment Providers and Market Leaders.**

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:

- A track record of strong customer focus. 12+ years of experience in the combination of Technical Support / Account Manager / People Manager roles.
- Minimum 10 years of progressive leadership experience and in client-facing roles in payment industry.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and