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Senior Software Engineer, Site Reliability

3 weeks ago

Singapore Zendesk Full time

As a result of our growing operations in the APAC region, we're now seeking a Senior Software Engineer to join our Site Reliability Engineering team in Singapore.

You'll be part of an impactful team responsible for building partnerships and ensuring availability of our highly sophisticated set of services that form a core part of our best-in-class SaaS product. Your experience with full stack cloud-native development and distributed systems will help this team partner with Product and Service Engineering teams to improve the overall reliability and performance of our systems and services. We enjoy working with Engineers who possess a strong growth-mindset, are enthusiastic at problem solving and are able to demonstrate leadership skills. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.

**What the stack looks like**:

- Our compute runs mostly on Kubernetes
- Our favorite databases are MySQL, and everything important lives on AWS
- Our code is written in Ruby, Go, Java and Python

**What you get to do every day**:

- You’ll get the chance to work on the Zendesk platform, various Zendesk services and improve the reliability posture of the organisation.
- Working as a member of a team, you will collaborate with other Engineers in various teams to build tools that support their Observability requirements.
- Work on incidents, learn from them and ensure the takeaways are shared across the organisation.
- Design, develop, and evolve the Chaos Engineering practice at Zendesk
- Analyze the shortcomings of existing systems and propose alternatives

**What you'll bring to the role**:

- Experience in one or more general purpose programming languages including but not limited to: Ruby, Java, Go
- A solid understanding of distributed systems and how to design them
- Experience to AWS, cloud-native software design and Kubernetes
- Delight from helping others learn and improve through pairing, code review, tech talks etc.
- The ability to lead, partner, and collaborate cross-functionally across the engineering organization
- Experience using high scale telemetry systems is a plus

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

**For jobs in the US only**: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

**For jobs in Australia, Brazil, Canada, the Philippines and Singapore**: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.