Assistant Manager

2 days ago


Outram, Singapore GECO Asia Full time

**Assistant Manager - Solution Designer**:
We are looking for an experienced **Assistant Manager - Solution Designer **to join our team As an Assistant Manager - Solution Designer, you will be designing business specific solutions, leveraging the standard services provides by the TAF Partners.

**Job Requirements and Qualifications**:

- Diploma in IT management or a related field and/or the equivalent combination of education and experience.
- Minimum of 5 years of experience in IT Infrastructure and services
- 5 years or more end-user IT support experience and IT system processes
- Experience liaising with Infrastructure vendors and services
- Highly motivated and able to work in a team, good team work spirit
- Self-directed with good written, verbal communication and training skills
- Good budget planning and organizational skills
- General supervisory/management skills
- Independent and a self-motivator
- Project management skills
- Strong attention to details and technicalities
- Knowledge of Mercedes Benz tools/platforms
- Good interpersonal and multi-tasking skills

**Job Roles and Responsibilities**:

- Serve business demands of functional areas by designing specific solutions based on standard services from TAF Partner platform and own solutions design as exceptional cases.
- Support the CIO and Business Partner Manager in consulting business customer and ITx in technical questions regarding existing/non-existing services within the TAF Partner services portfolio.
- Steering and Account management for TAF Partner and other 3rd parties.
- Orchestrate/manage the use and consumption of TAF Partner standard services and other IT service, including administrative tasks as invoicing process lifecycle.
- Supervise implementation process from technical perspective and ensure integrated solutions that satisfy business specific needs on the operational level, facility management, etc.)
- Empowering the TAF Partner Service Managers, Service Desk and onsite support Teams.
- Act as interface to Technology Domain & Innovation Architects and Portfolio Management to develop and maintain the service catalogue.
- Maintain regulation and compliance issues in the Singapore as a market.
- Resolving tickets, especially for user management related and Service Desk/Onsite support.
- Providing transparency to upper management for local, central and regional on technical activities and providing further inputs to continuous service improvement plans to ensure TAF Partner service effectiveness.
- Steering and safeguarding the transition and migration from the Current Model of Operation to the Future Model of Operation and technical review and validation of the migration concepts (including Runbooks).
- Technical TAF Partner calls and workshops.


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