Shopeepay - Fraud Ops

5 days ago


Singapore Shopee Full time

DepartmentOperations

LevelEntry Level

LocationSingapore

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Investigate anomalies in our transaction and log data throughout the customer journey
- Detect fraudulent activities on payment transactions, based on data analysis and learned patterns
- Perform daily fraud analysis on users, merchants and transactions
- Execute fraud management SOP, and identify ways to improve process efficiency
- Responding to internal fraud-related inquiries

**Requirements**:

- Bachelor’s Degree from a recognised university
- Fresh graduates and experienced hires with less than 2 years of work experience are welcome to apply
- Strong problem-solving, logical thinking and analytic skills
- Good team player, positive attitude and detail-oriented
- Good Excel and communication skills
- Related experience in fraud is a plus



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