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Oracle CRM Manager

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Singapore Kulicke and Soffa Full time

The CRM Manager is responsible for leading the strategic direction, implementation, and operational excellence of the CRM landscape across both Oracle Fusion and Oracle E-Business Suite (EBS) platforms. This role ensures that CRM systems effectively support business processes, comply with audit and control standards (including SOX), and evolve to meet future needs.
- Lead the end-to-end management of Oracle Fusion CRM and Oracle EBS CRM modules, ensuring system reliability, scalability, and alignment with business objectives.
- Collaborate with business stakeholders to understand requirements, propose solutions, and deliver enhancements across the CRM landscape.
- Manage and support implementations, upgrades, and system rollouts as part of broader ERP transformation initiatives.
- Ensure SOX compliance and proper controls are built into all CRM processes and system changes.
- Oversee day-to-day operations, including incident management, system optimization, and user support.
- Partner with internal stakeholders and external vendors to deliver CRM projects on time and within budget.
- Ensure robust integration between CRM systems and other enterprise platforms.
- Mentor team members and contribute to knowledge sharing across the ERP team.