Customer Service

4 days ago

Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Join our Customer Service & Service Quality team

Championing Technology, Digital and Analytic (TDA) i.e Chatbot, RPA, CTI and any future servicing portal at Customer Management touch points to achieve Next Generation servicing and Leading Customer Experience.

Drive Business Process Improvement to identify opportunities for Operational Efficiency and Quality of Service
- Support Head, Customer Service including existing and new projects, self-help tools at service touch points with Compliance and Operational Risk in mind.
- Generate and using the four main types of data analysis to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.
- Responsible for designing “as if” and “to be” in customer journey transformation and process improvement.
- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.
- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX
- Drive efficiency in Contact Centre base processes by collecting, anticipating customer concerns and devise communication, interaction and self-help strategies.
- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.
- Assist the team in areas of Resolution Management (complaints) raised to Customer Service section when in need
- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

  • Customer Service Officer

    7 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service

    1 week ago

    Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    Job Description / 职责描述: Serve as the first point of contact for walk-in customers requiring watch servicing and repair 作为客户进店的第一接待人,提供钟表维修与服务咨询 Explain service procedures, timelines, and basic technical information to customers 向客户讲解维修流程、预计时间及基础技术说明 ...

  • customer service coordinator

    7 days ago

    Singapore HONGTAI SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:- Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments.- Manage and solve Customer's complaints and feedback promptly.- Support the...

  • Customer Service Coordinator

    2 weeks ago

    Singapore HONGTAI SERVICE PTE. LTD. Full time

    Job Responsibilities: - Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments. - Manage and solve Customer's complaints and feedback promptly. - Support the operations in the...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    5 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    7 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    7 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Customer Service Data Entry

    1 week ago

    Singapore SONG KWANG ELECTRIC SERVICE Full time

    To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution. Be Adaptable and Resourceful Inputting, updating, and maintaining customer information in a system End of day...