Senior/ F&b Retail Supervisor

4 days ago

Singapore TWG TEA COMPANY PTE. LTD. Full time

**Job Summary**

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

**Job Descriptions**
- Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations
- Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies
- Responsible for offering a friendly and efficient services to all guests
- Process guests orders to ensure that all items are prepared and served promptly
- Assists in setup and clear down of the front and back of Salon & Boutique operations
- Ensure food safety regulations are followed as according to NEA’s policy
- To ensure neatness and cleanliness of service ware
- Promote and sell our range of products and food and beverage items to walk-in customers
- Perform demonstrations of products
- Attending to customers’ needs, complaints and enquiries
- Handling of cash, POS system and report of take-in-cash when on duty
- Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
- To provide guidance, coaching and mentor of new joined service staff

**Outlets**
- ION
- Takashimaya
- Marina Bay Sands
- Swissotel
- Raffles City
- Airport (Transport provided for opening shift and closing shift)

**Welfare & Benefits**
- Meal Allowance
- Monthly Incentives
- Birthday Incentives
- Long Service Incentives
- Staff Discount
- Festive Gifting
- Medical Benefits

**Requirements**:

- Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry
- Welcoming personality
- Good communication and interpersonal skills
- Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness
- High initiative and positive attitude
- Available to work on weekdays, Saturdays and Sundays

**Attractive remuneration package with salary that commensurate with relevant experience.**

Please upload or send in a detailed RESUME indicating reasons for leaving, last drawn salary, expected salary and date of availability.

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