Senior Manager

**NEXTAN TECH SG **is a fast-growing global technology company with business operations primarily in Singapore and Guinea, and expanding into other emerging markets. We are committed to leveraging advanced technology solutions to drive our business forward while maintaining high standards of data protection and infrastructure reliability. We are seeking a highly skilled Senior IT Manager to oversee the company's technology infrastructure and ensure its smooth operation across all regions.

**Job Summary**:
The Senior IT Manager will be responsible for managing and maintaining the company's technology infrastructure to support its cross-border operations in Singapore, Guinea, and other emerging markets. This includes ensuring system security, network integrity, data protection compliance, and integration of IT systems across various platforms. Reporting directly to the Chief Technology Officer (CTO), the Senior IT Manager will lead the IT team to ensure seamless technology operations, disaster recovery planning, and compliance with data protection regulations across all locations. The role also includes hands-on day-to-day operational IT responsibilities to support ongoing business needs.

**Key Responsibilities**:

- **Technology Infrastructure Management**: Oversee the design, implementation, and maintenance of the company’s IT infrastructure, ensuring it meets the needs of cross-border operations in Singapore, Guinea, and other emerging markets.
- **IT Systems Integration**: Manage and lead projects involving the integration of new IT systems with existing infrastructure, ensuring compatibility, scalability, and efficient use of resources.
- **Day-to-Day IT Operations**:

- Monitor and maintain IT systems to ensure optimal performance and uptime.
- Troubleshoot network, hardware, and software issues, providing timely resolution to ensure mínimal disruption to business operations.
- Manage user accounts, system configurations, and IT access control.
- Perform daily system backups, patch management, and routine maintenance on servers and network devices.
- Coordinate and execute software updates, patches, and upgrades to ensure all systems are current.
- Monitor network traffic, performance, and security, identifying and addressing potential vulnerabilities and issues as they arise.
- Respond to helpdesk tickets and provide IT support to employees across regions, addressing technical issues in a timely manner.
- Maintain hardware inventory, ordering new equipment as needed and ensuring proper setup for all teams.
- **Network & Systems Administration**: Ensure the smooth functioning of the company’s networks, servers, and systems, optimizing performance and reliability for teams in different regions.
- **Data Protection & Security**: Lead efforts to secure company data across all platforms, ensuring compliance with relevant data protection laws (e.g., Singapore’s PDPA and Guinea’s regulations). Implement and maintain strong cybersecurity measures to safeguard sensitive data and intellectual property.
- **Cross-Border IT Support**: Provide hands-on IT support for teams across different regions, coordinating with local IT resources to resolve issues and maintain operational continuity.
- **Disaster Recovery & Business Continuity**: Develop and implement disaster recovery plans to ensure mínimal downtime and quick recovery in case of system failures or cybersecurity threats.
- **Vendor & Contractor Management**: Manage relationships with external vendors and contractors, ensuring that the company’s IT systems and hardware are up-to-date and that service agreements are honored.
- **Team Leadership**: Lead, mentor, and develop the internal IT team, providing guidance on best practices for network management, software deployment, and security protocols.
- **Compliance & Governance**: Ensure IT policies and procedures comply with all relevant legal and regulatory frameworks in the jurisdictions where the company operates, including Singapore and Guinea. Work closely with the Head of Legal and Compliance to ensure that all IT practices meet governance standards.
- **Technology Strategy**: Collaborate with the CTO and senior management to develop and execute IT strategies that align with the company’s business goals, particularly in supporting expansion into emerging markets.
- **Budget Management**: Oversee the IT budget, ensuring cost-effective solutions and efficient allocation of resources for infrastructure upgrades, security tools, and new technologies.
- **Reporting & Documentation**: Provide regular reports to the CTO on the status of IT operations, project progress, security incidents, and system performance. Maintain comprehensive documentation of all IT processes and systems.

**Key Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced certifications in IT management or cybersecurity are a plus.
- Minimum of 8-10 years of experience