Collaboration Engineer Iii
1 week ago
**RESPONSIBILITIES/DUTIES**:
- Act as the 1st point of contact for user incidents & service requests for collaboration tools
- Take ownership of service incidents/requests and liaising with other Global Technology Services teams to resolve and manage user expectations.
- Provide IT support to senior executives on all IT matters
- Work closely with regional event team to plan and execute IT plan for events
- Create and maintain accurate and concise ticket updates/knowledgebase documentation.
- Maintain and oversee installation, configuration, maintenance and troubleshooting of end user collaboration tools.
- Participate in modification and continual improvement of collaboration tools.
- Train business and other users on collaboration tool.
- Maintain documentation and licensing requirements for all collaboration tools.
- Build the service reference architecture mappings of the legacy, standard and future state of the collaboration tools portfolio.
- Continually self-educate and research the market for enhancement / improvement opportunities.
- Plan, coordinate, and implement security patches / upgrades for collaboration tools.
- Provide support on escalated incident resolutions.
- Cost center and financial accountability of the license counts and hosting charges.
- Act as level 1 support for countries infrastructure and operations support
- Level 1 support on internet technology services, network equipment, telecom equipment, server equipment and server room equipment
- Vendor management in dealing for procurement, task coordination with vendor and project execution
- Being part of a small project team to execute project plan
- Assisting in Techincal Change Management, Problem Management and Incident Management.
Qualification
- 3-5 years in administering multiple collaboration tools and providing end-user support.
- Support for internet technology services, network equipment, telecom equipment, server equipment and server room equipment.
- Experience in project team for project planning and execution
- Vendor management, dealing for procurement and project task coordination
- Technical Change Management, Incident Management and Problem Management
- IT planning, execution and setup for events
Job Code: YIHN
EA License NO.: 01C4394
PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394 - EA Registration No. 22106489 (Ng Yi Hui)
563247
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