Product Owner
4 hours ago
Summary
We are searching for a highly driven and motivated Assistant Manager, Product Owner of Chatbot, Livechat and Non-voice Customer Servicing Channels
You will be part of the Customer Service team and will be the Customer non-voice servicing channels (Chatbot/Live chats) product owner providing oversight of the non-voice products - from ideation, system design and development, to post-launch improvements and feature iterations.
You will work closely with both external vendors and internal business units to drive implementation and improvement to new and existing non-voice channels as part of the Custome Servicing Channels strategy, for a more seamless and improved customer experience.
**Job Description**:
- As the product owner, you’ll be responsible for the entire product life cycle, from designing customer journey, creating business requirements, user acceptance testing, change management to training and success management- Identify new trends in Chatbot, Livechat and non-Voice customer servicing channels for improved user experience, customer journey and revenue opportunities- Evaluate risks, benefits and opportunities to develop software product to holistically meet the objectives of the team and organization- Continuously measuring OKRs to achieve the best outcome of the software product developed- Develop robust and easy-to-use UI/UX with designers to improve user experience and increase engagement- Review user and customer feedback through online surveys, feedback forms and comments regularly. Work closely with internal stakeholders to identify issues or pain points and address areas of improvement- Research to remain current in software technologies with the technical team and implement new techniques that improve software performance and user experience- Adept in Agile product management, translating research and design to deliver regular valuable increments with the Agile team- Ensure software product comply with regulatory requirements and organization policies
**Requirements**:
- 3-5 years of relevant experience in a Product Management, Product Owner, CX / UX role or Implementation role- Bachelor's degree from a reputable education institution, preferably major in Business, Computer Science, or a related applied quantitative field- Experience in Agile, project management, customer services, contact centre operations or airport operations, will be an advantage- Product management experience with good understanding of customer experience, or at least 1 year experience in managing Omni-channel products such as Livechat / Chatbot, will be a plus
Key Skills- Self-driven with strong problem-solving skills- Strong analytical skills with attention to details- Good communications and interpersonal skills- Service and customer oriented- IT savvy
Skills:
-
Product Owner
1 week ago
Singapore NTT SINGAPORE PTE. LTD. Full timePoint person in our scrum team on Automation, IoT & CX projects. The product owner will be responsible for defining the product vision with internal/external Clients and managing the product development process. Other responsibilities include supporting the scrum team, managing backlog items, and optimizing the value of the product(s). You should also be...
-
Product Owner
4 days ago
Singapore Michael Page Full timeJoin to apply for the Product Owner - 1 year contract role at Michael Page 2 days ago Be among the first 25 applicants Join to apply for the Product Owner - 1 year contract role at Michael Page Opportunity to work with a leading Financial Services provider in Singapore Drive digital transformation through strategic platform and product initiatives...
-
Product Owner
4 days ago
Singapore OCBC Full timeJoin to apply for the Product Owner - AVP role at OCBC Join to apply for the Product Owner - AVP role at OCBC Get AI-powered advice on this job and more exclusive features. Who We Are As Singapore's longest established
-
Product Owner
4 hours ago
Singapore INSPIFY PTE. LTD. Full timeINSPIFY is the Next-Gen Virtual Sales Platform that helps companies to create Shoppable Metaverse Experiences and reach consumers wherever they are, and in the way they want to be reached. We are looking for a motivated, smart, independent-minded mid-level Product Manager/Product Owner with experience in the Live Commerce space. The product owner should not...
-
Product Owner
1 week ago
Singapore Workforce Optimizer Pte Ltd Full timeWe are looking for a dedicated product owner to be the point person in our scrum team. The product owner will be responsible for defining the Workforce Optimizer product roadmap, supporting the scrum team, managing backlog items, and optimizing the value of the product. As a product owner, you should have the ability to plan and manage the development...
-
Product Owner
7 days ago
Singapore Espire Inforlabs Full timeProduct Owner: Key Responsibilities: - Collaborate with key business stakeholders to gather and translate requirements into product requirements - Review business processes and identify optimizing solutions/features - Maintain and deliver strategic and tactical features with an Agile approach - Manage and prioritize product backlog...
-
Product Owner
1 week ago
Singapore COMMERZBANK AKTIENGESELLSCHAFT Full time**Job Purpose**: The product owner develops a product and/or process vision based on customer needs and expectations of stakeholders/principals within the framework of the strategic guidelines, defines product features and communicates these decisions transparently within the team. The product owner is responsible for the ROI through prioritisation of...
-
Product Owner
2 weeks ago
Singapore PROXTERA PTE. LTD. Full time**About us**: Proxtera is a Singapore entity set up to operationalise the Business sans Borders initiative supported by the Monetary Authority of Singapore (MAS) and the Infocomm Media Development Authority (IMDA). We empower B2B eCommerce platforms with broader access to global trade and innovative digital solutions, leveraging novel technologies and...
-
Product Owner
2 weeks ago
Singapore Glints Singapore Pte Ltd Full timeWe are looking for a **Product Owner (Q).** The company (Q) is a global leader in mobile location data, point-of-Interest (POI) data, and corresponding compliance services. **Responsibilities**: - Incorporate feature requests into product roadmap - Groom and prioritize backlog - Develop user stories and define acceptance criteria - Set sprint goals -...
-
Product Owner
2 weeks ago
Singapore Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
