Technology Aspac Site Delivery Lead(New Consumer

Johnson & Johnson is currently recruiting a Technology ASPAC Site Deliver Lead to support the New Consumer Health Company.. This position is located in Singapore, or other ASPAC area.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

The Johnson & Johnson Consumer Health Organization, the world’s most comprehensive manufacturer of health care products, has been on an accelerated journey of digital transformation. By leveraging the power of digital technologies and data, we aim to improve the lives of our patients, consumers, & employees and uniquely serve unmet needs.

**Responsibilities**:

- Responsible for the delivery and support of local personal computing services, desk-side support, end-user requests and related infrastructure services to a site, or multiple sites for NCHC.
- Execute strategies to ensure the delivery of agreed-upon service levels.
- Partner with the Consumer Tech CTO organization and/or vendors to provide in-catalog services cost effectively and with high quality.
- Consult and work with on-site resources, Consumer Tech End User Services and Consumer Tech partners to resolve local service issues.
- Responsible for the delivery of approved infrastructure products and services to Operating Companies at J&J site(s).
- Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs
- Ensure that overall site operations are in good health and in compliance with all J&J corporate, Technical Services, and local site /Operating Company’s standard operating procedures and processes through the use of Site Metrics, Compliance Checks and Reports.
- Ensure local / site end user computing assets are standard and secure.
- Understand and align to the Consumer Tech End User Services’ goals and objectives, recommend process improvements, and propose cost savings or cost avoidance solutions
- Execute required tasks for local, regional and/or global projects and activities undertaken by Technical Services in support of its mission as opportunities arise.
- Act as Consumer Tech on-site point of contact as well as incident and service request escalation contact for End User Services partners, Consumer Tech and business clients as appropriate.

**Qualifications** Qualifications**:
**Education**:
**Experience and Skills**:

- 4+ years of relevant work experience
- Demonstrated experience in end user services, customer experience (CX), user experience (UX) or specialization in IT End User Support / Desktop Management Environment related area.
- Technical knowledge and experience with Microsoft O365 and collaboration products, virtual meeting tools, audio video equipment
- Leadership skills with drive, innovation and strong sense of commitment and adaptive to change.
- Excellent communication skills (oral, business writing, presenting and listening) in English and local language.
- Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner.
- Demonstrated ability to innovate and explain IT concepts to non-IT stakeholders.
- Good team player with proven ability to partner across diverse audiences to influence decisions that improve the user experience.

**Primary Location**
Singapore-Singapore-Singapore
- **Organization**
Johnson & Johnson Pte. Ltd. (8435)

**Job Function**
Info Technology

**Requisition ID**
2206078824W