Enterprise Operations Program Manager, Business

2 weeks ago


Singapore Meta Full time

**Enterprise Operations Program Manager, Business Messaging Responsibilities**:

- Initiate concurrent projects from as early as the ideation, and oversee rollout to completion
- Project-manage key support initiatives to improve the customer support experience
- Partner with the broader support team and cross-functional partners to improve efficiency of support processes and tools
- Drive operational excellence by improving support processes and removing issues at source for all aspects of a given product area
- Leverage quantitative and qualitative data to help shape product development cycles
- Collaborate with product, design, and engineering teams to ship new, impactful features by authoring support specs, defining support tooling requirements, and coordinating support readiness
- Anticipate and resolve customer issues before they arise, performing analysis of support tickets with the aim to improve overall support through service delivery and product improvements
- Drive feature launches, develop and maintain documentation and trainings
- Travel both domestically and internationally, approx. 20% of the time (pending company/government guidance)

**Minimum Qualifications**:

- Experience managing user experience through attention to detail and nuance
- Exhibit a balance of analytical and interpersonal skills which serves a variety of audiences
- Proven communicator with the experience in clearly explaining complex operational concepts to a variety of audiences
- Demonstrated experience multitasking and prioritizing in a fast-paced environment
- 4+ years of experience in a role delivering or enabling 1:1 customer support for business/enterprise
- Communication skills, including development of presentations
- Experience using operational metrics on a daily/weekly/monthly basis to prioritize and move to action



  • Singapore Meta Full time

    **Enterprise Operations Program Manager, Business Messaging Responsibilities**: - Initiate concurrent projects from as early as the ideation, and oversee rollout to completion - Project-manage key support initiatives to improve the customer support experience - Partner with the broader support team and cross-functional partners to improve efficiency of...


  • Singapore MICROSOFT OPERATIONS PTE LTD Full time

    Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...


  • Singapore Telstra Full time

    We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint - which for you, that means incredible work opportunities and experiences to develop and grow your career. The **Enterprise Program Manager** will play a vital role in defining, developing, and...


  • Singapore beBeeProgramManager Full time

    About the RoleWe are seeking a skilled leader to oversee complex enterprise-level software implementation projects. This individual will be responsible for managing global delivery centers/teams, leveraging formal project management methodologies (e.g., PMP or equivalent), and fostering strong relationships with stakeholders. Key ResponsibilitiesManage...

  • Enterprise Architect

    2 weeks ago


    Singapore DECIMAL BUSINESS SOLUTIONS PTE. LTD. Full time

    Job Responsibilities: - Understanding of the current IT environment and industry IT trends to identify engagement and client service issues. - Ability to act as day-to-day client contact on the project engagement; run client status and other client meetings and deliver executive-level presentations that drive actions and decisions. - Understanding the...

  • Program Manager

    7 days ago


    Singapore Cognizant Full time

    **Role**:Program Manager - Transition Android Enterprise Training & Enablement** Base Location: Singapore **About Cognizant** **The Cognizant Difference - Helping our Clients Win In Digital** At Cognizant Consulting, our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional...


  • Singapore University Program Full time

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...


  • Singapore University Program Full time

    Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...


  • Singapore Enterprise Singapore Full time

    **What the role is** **What you will be working on** - Under the general MAP track, the functions you could be exposed to are, but not limited to the following. 1) Industry Cluster - Drive enterprise growth and internationalisation, as well as develop Singapore's industry sectors (e.g. Manufacturing Engineering, Urban Solutions Infrastructure, Trade and...

  • Enterprise Architect

    2 weeks ago


    Singapore Hewlett Packard Enterprise Full time

    Enterprise Architect This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. HPE Labs are committed to...