Network Operations Center Engineer

2 weeks ago

Singapore Shopee Full time

DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationSingaporeThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. Browse our Engineering and Technology team openings to see how you can make an impact with us.

**About the Team**:

- Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service quality to new heights.**Monitoring Operation**
- Level 1 management, monitoring, and support for Shopee’s network infrastructure, servers and services
- Monitor Shopee’s services and respond to graph/log anomalies, system alerts
- Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
- Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress
- Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)

**Incident Management**
- Root cause analysis on critical system issues in Shopee
- Improvement plans collection, evaluation and tracking within Shopee Engineering team
- Loss budget control within multiple Shopee engineering stakeholders

**Cross-Team Coordination**
- Support and connect local teams with engineering stakeholders on issues reporting, resolution and verification
- Coordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team

**Monitoring Analysis**
- Summarise and report on monitored systems in a regular basis and convert data insights into actionable items

**Monitoring Automation**
- Develop tools or automation scripts on above responsibilities to improve team's efficiency

**Requirements**:

- Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fields
- Less than 1 year of experience welcomed
- Knowledge of computer systems and computer networks
- Competent in technical report writing and documentation
- Strong interpersonal skills and able to interact with all levels of employees professionally

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