Associate Engineer

2 weeks ago

Singapore Singtel Full time

**Associate Engineer**:
**Date**:12 Dec 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group
- An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say “Hello BIG Possibilities”._

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways

**Make an Impact by**:

- To track and manage different type of maintenance tickets of different product and campaign (eg evolve, elite, polcam and etc.)
- Investigate and analyse operation reports and make recommendation for process improvement.
- Conduct random audit on the field engineers job and adherence to procedure.
- Coordinate with various stakeholders (Internal, field partners and customers) to ensure the fault/onsite resolution.
- To ensure that the fault has been attended by partners and able to resolve the fault onsite reported by customer
- To ensure that the partners follow Singtel guidelines in attending/rectifying fault and dealing with customers
- To ensure that the maintenance tickets are assigned accordingly to relevant partners.
- To ensure that the Field Engineers onsite do the necessary checks and rectification or have referred to relevant party to follow-up on rectification.
- To provide weekly reports for analysis (e.g weekly fault trend, repeated visits etc)
- To work with stakeholders on device management to ensure spares are available for partners.

**Skills for Success**:

- Diploma in Civil/Electrical & Computer Engineering, and related engineering disciplines
- 2 years of relevant working experience
- Good understanding of basic data communication and info communication technology (eg mobile, broadband, voice and TV)
- Have a passion for customer service and possess excellent customer handling skills.
- Possess interpersonal and communication skills in a multicultural environment.
- Good at planning and organization.
- Independent and capable of decision making and problem solving.
- Highly motivated and able to work independently under pressure.

**Are you ready to say Hello to BIG Possibilities?

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