Customer Success Manager

2 weeks ago

Singapore Teradata Full time

What You’ll Do

You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore.

Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.

Act as a Trusted Advisor to the clients and facilitator of additional Teradata SMEs and functions with continuous engagement, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.

Who You’ll Work With

Work with the rest of the GTM and CS team within Singapore and/or APJ region

You will demonstrate ability to understand the customers’ needs, develop, and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities.

The position reports to our director based in Singapore leading the team of 4 members.

5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.)

Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.

Experience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.

BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.

Possess a keen interest in and understanding of developments in data and analytic technologies.

What You’ll Bring

A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels.
Possess the ability to multi-task and manage competing priorities across multiple customers.
Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
Demonstrate excellent organizational and people skills.
Prior experience managing Enterprise and Public Sector accounts in Singapore will be an advantage.
Excellent English proficient and presentation skills.

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